Whatever issue or concern you may have, you can always reach the JAYA9 support team by email. We provide dedicated email addresses for different types of inquiries:
-
General Questions: [email protected]
-
Marketing Inquiries: [email protected]
-
Partner & Affiliate Questions: [email protected]
You’re free to send an email at any time, day or night. Just make sure to write from the same email address you used when registering your account—this helps us quickly identify your profile and assist you more efficiently.
To ensure faster processing, make good use of the subject line by summarizing your issue in a few words. Then, describe your problem clearly and thoroughly in the message body. Attach screenshots if needed to help us understand the situation better.
Avoid sending multiple emails about the same issue. Instead, wait for a response and continue communication within the same email thread. And please remember to maintain polite and respectful communication at all times.
Response times may vary depending on the support team’s workload and the complexity of the issue, ranging from just a few minutes to up to 24 hours.
Use the appropriate email address based on the nature of your inquiry for the quickest assistance.
High Security
Security is one of JAYA9’s top priorities. To protect our users, we apply strict rules and safeguards across the platform — including account limitations, age restrictions, and withdrawal rules. All financial transactions are monitored by advanced automated security systems, while personal data is secured with multi-layer encryption and robust cryptographic protocols.
JAYA9 ensures your data and funds are safe at all times.
Online Chat
If you need quick help or have only a few questions, you can contact the JAYA9 support team through live chat on the website or in the JAYA9 app. Simply click the chat icon in the corner of your screen, send your message, and wait for a support agent to respond.